Salesforce Commerce Cloud (SFCC) dominates the industry with a 12% market share, catering to global giants like Adidas and Coca-Cola. While Shopify powers over 4.5 million websites globally. But between both how to choose the one that suits your business needs effectively? 

Let’s do a comprehensive analysis that will help you identify growth plans and product roadmaps so you can make a wise investment in your e-commerce business.

Key Features- Shopify for eCommerce

Drop-Shipping

For drop-shipping, Shopify offers quality profile creation features on your platform. You can maximize your sales by reaching out to your potential clients. You can create client profiles by offering promotional deals and product advertisements.

It lets you shift the responsibility of handling the Product/service purchases to Shopify and focus on other essential things. The commitment includes packing, storing, and shipping purchases. You can also collaborate with third-party service providers like Amazon through Shopify Integration.

With Shopify, you can update your inventory and handle refund or return processes for your business orders seamlessly.

API Measure

Shopify allows developers to build custom integration and extend the platform functionality. The robust API is the cornerstone of Shopify’s flexibility.

Shopify offers specific API measures which mean extensive documentation and clear versioning. It ensures reliable integration. 

Key Features- Salesforce Commerce Cloud

Digital Commerce Platform

You can develop a fully responsive website for all devices using standard tools and mobile frameworks. You can use Commerce Cloud services to promote your eCommerce store on digital platforms such as social networking sites.

This gives your business a broader reach and target audience based on the right interests. You can also optimize mobile search and payment which leads to less to no cart abandonment.

Order Management

Salesforce Commerce Cloud enables businesses to optimize the process of completing and shipping orders to customers worldwide. In addition, it helps automate all the payment processes and control cancellations and refunds in a single place.

The main focus should be customer satisfaction and eCommerce enterprises consider order management necessary for it.

Storefront Reference Architecture

You can create a customized and professional website using this robust framework in a short period without much effort. You can use pre-designed wireframes, effective and innovative digital tools, and essential integrations for adjustment. This small investment will make it easier to manage your website.

Unlimited Aisle Commerce Cloud

Customer wants a seamless transaction process and the Salesforce commerce cloud makes it possible. You can easily integrate shopping channels to make the sales experience easier. In this list, we can add employees’ convenience along with customers.

This process will allow you to provide a customized customer experience on your digital platform. Commerce Cloud gives you access to customer database and inventory data with the team.

You can provide your target audience with a personalized and client-oriented platform for better sales. You can also reduce walk-in transactions through advertising discounts in your online business. 

Salesforce Commerce Cloud vs Shopify

According to the research data in June 2021, Shopify owns 26% market share within the eCommerce platform category, while Salesforce commerce cloud has scored 12%. However, it’s essential to know that Salesforce Commerce Cloud offers better flexibility and customization than Shopify.

If we compare both, Shopify falls behind Salesforce Commerce Cloud in handling complicated business processes. That’s why Shopify offers reasonable price plans to cover up the weaknesses. On the other hand, Shopify is the most suitable option for businesses looking for simple platforms with essential functionalities.

Choosing the Best eCommerce Platform-  Salesforce Commerce Cloud Vs Shopify

With SFCC, you get more flexibility and personalization, which makes it more competitive than Shopify. You can get third-party administrator integration through SFCC in a condensed ecosystem.

Meanwhile, when you go for a third party it increases the chances of high cost. Shopify also falls behind SFCC when the matter is managing significant company operations.

However, Shopify offers a low-cost price. This minimum price makes it suitable for small to medium-sized businesses who are looking for basic capabilities. 

Considering both platform’s aspects, choosing either one entirely depends on the business’s specific needs. Both platforms provide an exceptional product market if we set aside all the strengths and weaknesses. These are undoubtedly suitable to properly and effectively manage eCommerce and sales operations.

Salesforce Commerce Cloud Benefits

• The design contains Omni-channel uniformity
• Effective merchandising
• Wide international growth packages
• Customized client experience
• Omni-channel platforms for marketing

Shopify for eCommerce

• Requires minimum or zero technical knowledge
• Minimum maintenance overhead
• No need for international expansion
• Restricted choices for customization
• Only B2C services are offered, and no B2B

Platform Cost

Shopify Plus states the price is $2000 per month. If we consider the cost attribute, Shopify is quite a desirable plan. Furthermore, retailers need to pay an additional $1000 apart from the monthly fees for third-party applications.

On the other hand, Salesforce commerce cloud costs depend on individual clients. With SFCC, you get more flexibility and personalization, which makes it more competitive than Shopify.

That makes it impossible to indicate accurate pricing figures. However, retailers can expect to pay for SFCC services around $350,000-$600,00 per year if they make sales of at least $20 million.

Concluding Thoughts

Choosing an eCommerce solution for a business is a complex yet significant decision. That’s why you should make an informed decision based on a detailed analysis of functional needs and platform capabilities. You require an expert understanding of the platforms to consider if you want to make a wise investment.

In concluding the comparison of both platforms, in case your business is in a growing phase and falls in a small or medium company category, then Shopify is the way to go. On the other hand, if your enterprise operates on a global scale that involves an international presence, then Salesforce Commerce Cloud is a better and more efficient option.

Innovadel Tech is a certified consulting partner for Salesforce, and we have worked with multiple clients across the eCommerce domain. We have helped businesses reach their goals by providing personalized services.

We leverage the power of SFCC and can help you obtain success in a short period. If you’re confused about making a choice, talk to our expert consultants and choose what’s best for your business.