Which systems do you integrate with?

We integrate commerce platforms with a wide range of business systems including Salesforce CRM and Service Cloud, SAP and NetSuite ERP, OMS and warehouse management systems, payment gateways such as Stripe, Adyen, and PayPal, marketing automation platforms, and search tools. If a system has an accessible API, we can integrate with it.

Do you use an iPaaS or middleware platform?

The approach depends on the integration complexity and volume. For high-volume or complex integration architectures, we use MuleSoft or similar integration platforms. For simpler point-to-point integrations, we build direct API connections. We recommend the approach most appropriate for the use case, not the most technically complex option.

How do you handle integration errors and failures?

Error handling is a core part of our integration design, not an afterthought. We implement retry logic, dead-letter queues, and alerting for every integration we build. When an error occurs, the system logs the failure, retries automatically where appropriate, and alerts the operations team if intervention is needed.

Can you fix an existing integration that is broken or unreliable?

Yes. We start with an integration audit to understand the current architecture, identify the root cause of failures, and assess whether the existing integration can be stabilised or needs to be rebuilt. Many integration problems are caused by inadequate error handling rather than fundamental architecture issues.

How do you test integrations before go-live?

We test integrations against realistic data scenarios including normal operating conditions, edge cases, and failure scenarios. For high-volume integrations, we also run load tests to validate performance under peak conditions. We do not go live on an integration that has not been tested against the scenarios that could cause it to fail in production.

What happens when a platform releases an API update that breaks an integration?

API updates are one of the most common causes of integration failures in production. Our managed support retainers include proactive monitoring of platform release notes and scheduled compatibility testing against new API versions, so we address breaking changes before they reach production.

Can you integrate our commerce platform with Salesforce?

Yes. Salesforce integration is a significant part of our work, connecting commerce platforms to Sales Cloud, Service Cloud, Marketing Cloud, Pardot, and Data Cloud. We design integrations that support customer data unification, service workflows, marketing automation triggers, and commercial reporting across the Salesforce ecosystem.

COMMERCE INTEGRATIONS

Connect Your Commerce Platform with the Business Systems That Power It

We design and build integrations between commerce platforms and the CRM, ERP, OMS, marketing, payment, and fulfilment systems that operate your business.

Discuss Your Integration Requirements

The Problem

Disconnected Systems Create Operational Friction and Data Silos

THE INTEGRATION PROBLEM

Most ecommerce operations rely on more than a single platform. Orders need to reach the OMS. Customer data needs to flow to the CRM. Marketing platforms need commerce event data to trigger the right journeys. Finance systems need order and payment data for reconciliation.

When these connections are missing, built poorly, or break under load, the operational impact is significant: manual data re-entry, delayed fulfilment, inaccurate customer records, marketing journeys that fire on stale data, and financial reporting that requires daily exports.

Integration failures are rarely loud. They accumulate quietly as operational overhead until the cost becomes visible in delayed orders, unhappy customers, or a finance team that cannot close the month.

Disconnected systems do not just create data silos. They create operational costs that grow over time.

Manual Data Re-Entry

Staff spend time re-entering data between systems because automated connections are missing or broken, creating overhead and introducing errors.

Delayed Fulfilment

Order data does not reach the OMS or warehouse automatically, creating delays in pick, pack, and despatch that result in late deliveries.

Stale Marketing Data

Marketing platforms operate on outdated customer and purchase data because commerce events are not flowing in real time, resulting in badly timed communications.

Silent Integration Failures

Integrations fail quietly under load or after a platform update, and the failure is only discovered when a customer complains or a report does not balance.

Our Solution

We design the integration architecture and build the connections between your commerce platform and business systems, covering data flows, API design, error handling, and monitoring. Our integration work is designed to be reliable in production, not just functional at go-live. We build in error handling, logging, and monitoring so issues are caught and resolved before they affect operations.

Integration Mapping

We map every system that needs to connect with the commerce platform, defining data flows, frequency, directionality, and error handling requirements for each.

Architecture Design

We design the integration architecture, covering API patterns, middleware decisions, data transformation logic, and the monitoring approach for each connection.

Integration Build

We build the integrations, implementing API connections, data transformation, error handling, and retry logic for each system pair.

Testing

We test integrations against real data scenarios including edge cases, volume loads, and failure conditions before they go live.

Monitoring Setup

We configure monitoring and alerting for each integration, ensuring that failures are detected and resolved before they affect operations.

Handover and Support

We document the integration architecture, train the team on monitoring procedures, and provide an ongoing maintenance option.

What We Deliver

Integrations Across Your Commerce Technology Stack

CRM Integration

Connect your commerce platform to Salesforce CRM or other CRM systems, syncing customer data, order history, and commerce events.

OMS and Fulfilment Integration

Build the order management and fulfilment integrations that move orders from commerce to warehouse, carrier, and customer communication systems.

ERP Integration

Connect commerce to SAP, NetSuite, or other ERP systems, syncing product data, pricing, inventory, and financial records.

Payment Integration

Implement and configure payment gateway integrations across checkout, subscription, and B2B payment flows.

Marketing Automation

Connect commerce behaviour to marketing platforms, enabling event-driven journeys triggered by browse, cart, purchase, and post-purchase data.

Integration Maintenance

Provide ongoing support for live integrations, covering version updates, API changes, error monitoring, and performance optimisation.

Integration Scenarios

Commerce Connections We Build

Commerce to CRM Integration

Connect the commerce platform to Salesforce or another CRM, syncing customer records, order history, and real-time commerce events.

Order to Fulfilment

Build the integration that moves orders from commerce to the OMS, warehouse, or fulfilment partner, automatically and reliably with full error handling.

Commerce to ERP

Connect product data, pricing, inventory, and financial transactions between the commerce platform and SAP, NetSuite, or another ERP system.

Commerce to Marketing Automation

Feed commerce events into Klaviyo, Salesforce Marketing Cloud, or another marketing platform to power event-driven journeys and personalised communications.

Payment Gateway Integration

Implement or upgrade payment processing integrations, covering Stripe, Adyen, PayPal, and local payment methods for each target market.

Integration Health and Repair

Audit and repair existing integrations that are unreliable, failing silently, or at risk from upcoming platform API updates.

Systems We Integrate

Commerce Integrations Across the Full Business Stack

Salesforce Commerce Cloud

Certified expertise

Shopify Plus

Certified expertise

Salesforce CRM

Certified expertise

Adobe Commerce

Certified expertise

Why Innovadel

Integration Expertise Across the Commerce Stack

Commerce-First Integration Design

We understand the data models, API behaviours, and operational requirements of commerce platforms, designing integrations that reflect real-world commerce operations rather than generic API patterns.

Production-Grade Reliability

We build error handling, monitoring, and retry logic into every integration from the start, because an integration that fails silently in production is worse than one that was never built.

Full-Stack Coverage

We integrate across the full commerce stack, from payment and fulfilment through to CRM, ERP, and marketing automation, without the need to engage separate specialists for each system pair.

Engagement Models

Engagement Options

Integration Audit

Best for teams with live integrations that are unreliable or at risk, providing diagnosis, root cause analysis, and a remediation plan.

Integration Build Project

Best for a defined set of new integrations required as part of a platform launch or replatforming project.

Full Integration Architecture

Best for businesses redesigning or building a complete integration architecture across the commerce stack.

Integration Maintenance Retainer

Best for teams that need ongoing support, monitoring, and version management for live integrations.

Are disconnected systems creating overhead in your commerce operation?

Talk to Innovadel about designing and building the integrations your commerce platform needs.

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