Expert Salesforce Administration, Without the Full-Time Hire
We provide ongoing Salesforce administration, development support, and release management for commerce businesses — so your platform keeps pace with your business without requiring a full internal team.
The Problem
Salesforce Orgs Without Dedicated Support Accumulate Debt Fast
Most commerce businesses have a Salesforce org that was set up well — three years ago. Since then, the team has grown, the process has changed, and three major Salesforce releases have come and gone. The org has accumulated workarounds, deprecated features, and unused automation. Requests that should take a day take a week because no one on the team has the bandwidth — or the current Salesforce knowledge — to handle them confidently.
A Salesforce org without active administration is a depreciating asset.
Admin Backlog
Admin requests pile up because the internal team is stretched across multiple tools and priorities.
Release Risk
Each Salesforce seasonal release brings deprecations and compatibility changes that unmaintained orgs fail to test against.
Configuration Debt
Orgs accumulate unnecessary automation, redundant fields, and broken flows that slow performance and confuse users.
Knowledge Dependency
One internal admin holds all the Salesforce knowledge — a retention risk and a capacity bottleneck.
Our Solution
How Salesforce Managed Services Works
We embed with your team as your Salesforce experts — not a ticket queue.
Org Audit and Onboarding
We audit your Salesforce org, document its current state, and agree on our scope, priority backlog, and communication model.
Backlog Management
We pick up your existing admin backlog and work through it systematically, prioritised by business impact.
Release Management
We test your org against each Salesforce seasonal release in a sandbox and communicate the impact before it hits production.
Development Support
For requirements that need Apex, LWC, or complex Flow — we handle development alongside admin work.
Continuous Improvement
Monthly reviews identify optimisation opportunities — features you are not using, automation you should be running, and debt to clear.
What We Deliver
What Salesforce Managed Services Includes
Use Cases
What Managed Services Covers for Commerce Teams
Platforms Covered
Salesforce Clouds We Manage
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Marketing Cloud
Why Innovadel
The Managed Services Partner Salesforce Teams Choose
Multi-Cloud Certified Team
Our managed services team holds active certifications across Sales Cloud, Service Cloud, Experience Cloud, and Platform.
Sub-24-Hour SLA
Admin requests are acknowledged within 4 hours and resolved within 24 hours for standard work.
Release Management Included
Every managed services engagement includes proactive release management — you do not need to track Salesforce releases yourself.
Engagement Models
How We Structure Managed Services
Core Managed Services
A monthly retainer covering admin requests, release management, and basic development support.
Extended Managed Services
Includes core services plus dedicated development capacity for custom Apex, LWC, and complex integration work.
Release Management Only
For teams with internal admin capacity who just need release management and development overflow support.
Transition and Handoff
Short-term managed services to bridge a gap — supporting a transition between internal admins or a team change.
Ready to Keep Your Salesforce Platform Running at Its Best?
Talk to Innovadel about a managed services retainer that keeps your org current, documented, and fully supported.