Connect Your Commerce Platform with the Business Systems That Power It
We design and build integrations between commerce platforms and the CRM, ERP, OMS, marketing, payment, and fulfilment systems that operate your business.
The Challenge
Disconnected Systems Cost More Than Most Teams Realise
Most ecommerce operations rely on more than a single platform. Orders need to reach the OMS. Customer data needs to flow to the CRM. Marketing platforms need commerce event data to trigger the right journeys. Finance systems need order and payment data for reconciliation. When these connections are missing, built poorly, or break under load, the operational impact is significant: manual data re-entry, delayed fulfilment, inaccurate customer records, marketing journeys that fire on stale data, and financial reporting that requires daily exports. Integration failures are rarely loud. They accumulate quietly as operational overhead until the cost becomes visible in delayed orders, unhappy customers, or a finance team that cannot close the month.
Disconnected systems do not just create data silos. They create operational costs that grow over time.
Manual Data Re-Entry
Staff spend time re-entering data between systems because automated connections are missing or broken, creating overhead and introducing errors.
Delayed Fulfilment
Order data does not reach the OMS or warehouse automatically, creating delays in pick, pack, and despatch that result in late deliveries.
Stale Marketing Data
Marketing platforms operate on outdated customer and purchase data because commerce events are not flowing in real time, resulting in badly timed communications.
Silent Integration Failures
Integrations fail quietly under load or after a platform update, and the failure is only discovered when a customer complains or a report does not balance.
Our Solution
Our Solution
We design the integration architecture and build the connections between your commerce platform and business systems, covering data flows, API design, error handling, and monitoring. Our integration work is designed to be reliable in production, not just functional at go-live. We build in error handling, logging, and monitoring so issues are caught and resolved before they affect operations.
Integration Mapping
We map every system that needs to connect with the commerce platform, defining data flows, frequency, directionality, and error handling requirements for each.
Architecture Design
We design the integration architecture, covering API patterns, middleware decisions, data transformation logic, and the monitoring approach for each connection.
Integration Build
We build the integrations, implementing API connections, data transformation, error handling, and retry logic for each system pair.
Testing
We test integrations against real data scenarios including edge cases, volume loads, and failure conditions before they go live.
Monitoring Setup
We configure monitoring and alerting for each integration, ensuring that failures are detected and resolved before they affect operations.
Handover and Support
We document the integration architecture, train the team on monitoring procedures, and provide an ongoing maintenance option.
What We Deliver
Six Commerce Integration Services
Use Cases
Five Commerce Integration Scenarios We Deliver
Systems We Integrate
Commerce Integrations Across the Full Business Stack
Salesforce Commerce Cloud
Shopify Plus
Salesforce CRM
Adobe Commerce
Why Innovadel
Integration Expertise Across the Commerce Stack
Commerce-First Integration Design
We understand the data models, API behaviours, and operational requirements of commerce platforms, designing integrations that reflect real-world commerce operations rather than generic API patterns.
Production-Grade Reliability
We build error handling, monitoring, and retry logic into every integration from the start, because an integration that fails silently in production is worse than one that was never built.
Full-Stack Coverage
We integrate across the full commerce stack, from payment and fulfilment through to CRM, ERP, and marketing automation, without the need to engage separate specialists for each system pair.
Engagement Models
Engagement Options
Integration Audit
Best for teams with live integrations that are unreliable or at risk, providing diagnosis, root cause analysis, and a remediation plan.
Integration Build Project
Best for a defined set of new integrations required as part of a platform launch or replatforming project.
Full Integration Architecture
Best for businesses redesigning or building a complete integration architecture across the commerce stack.
Integration Maintenance Retainer
Best for teams that need ongoing support, monitoring, and version management for live integrations.
FAQs
Common questions
What is ecommerce integration?
Ecommerce integration connects your online store to the systems your business runs on — CRM, ERP, OMS, marketing, payments, shipping, and analytics — so data flows automatically instead of being entered manually. When done properly, integrated commerce eliminates data silos, keeps inventory accurate, and gives every team a complete view of the customer.
What is a commerce integration framework?
A commerce integration framework is the documented architecture that defines how all systems connect, what data flows where, how often it syncs, how errors are handled, and how the integration is maintained when platforms update. Building integrations without a framework is the most common reason they break.
What is ecommerce API integration?
Ecommerce API integration connects systems through their APIs — the programmatic interfaces that let platforms share data. Custom API integrations are used when native connectors do not exist, when existing connectors cannot handle the required business logic, or when the data volume or complexity exceeds what iPaaS tools can manage reliably.
What is Adobe Commerce integration?
Adobe Commerce integration connects an Adobe Commerce store to external systems — CRM, ERP, OMS, marketing platforms, and search tools. Adobe Commerce has a native integration framework and REST and GraphQL APIs. Complex integrations typically require custom middleware to handle the data transformation between Adobe Commerce's data model and the target system's model.
How long does an ecommerce integration take?
A standard integration using pre-built connectors typically takes 2 to 6 weeks. A complex enterprise integration involving legacy ERP systems, custom APIs, and business logic typically takes 3 to 6 months. A thorough discovery and mapping phase at the start is the most reliable way to keep projects on time and on budget.
Make Your Commerce Ecosystem Work Together
Talk to Innovadel about your commerce integrations. We will audit your current systems, map the data flows, and tell you what needs to be built, fixed, or replaced.