What types of work are included in a managed support retainer?

Managed support retainers typically cover bug fixing, feature enhancements, integration maintenance, campaign support, performance optimisation, and QA. The exact scope is agreed at the start of each engagement and reviewed regularly to align with your evolving priorities.

Can we scale the retainer up or down as our needs change?

Yes. Our retainer model is designed to be flexible. You can move between tiers — from part-time support to a dedicated developer or team — as your platform requirements and commercial calendar evolve.

How quickly can you respond to urgent platform issues?

Response times are defined in your retainer agreement. We operate with clear priority levels — critical issues affecting live sales are treated as urgent and escalated immediately, while standard enhancements follow the regular sprint schedule.

Do you work alongside our internal development team?

Yes. Many of our clients have internal teams or other agency relationships. We integrate into your existing workflow, use your preferred project management tools, and coordinate with other stakeholders to avoid duplication or conflict.

Which platforms do you support on a managed basis?

We provide managed support for Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce, BigCommerce, WooCommerce, and headless commerce environments. We also maintain integrations with the wider commerce technology ecosystem — including CRM, OMS, payment, and marketing tools.

How do you handle knowledge transfer when the engagement begins?

We start every engagement with a structured onboarding and platform audit. This covers codebase review, integration mapping, known issues, and access setup. We document what we find so the support team has the full context needed to deliver effectively from day one.

What is the minimum commitment for a managed support retainer?

Our smallest retainer starts at 40 hours per month, which is well-suited to platforms with modest ongoing needs. For teams with regular development requirements, our 80-hour retainer or dedicated developer models provide more consistent capacity.

MANAGED COMMERCE SUPPORT

Reliable Ongoing Support for Live Ecommerce Platforms

We provide managed support, enhancements, integrations, performance improvements, and optimization for ecommerce platforms that are already live and need reliable technical delivery.

Get Managed Commerce Support

The Problem

Your Platform Is Live — But Your Support Is Falling Short

THE CHALLENGE

Many ecommerce businesses do not need a complete rebuild. They need reliable ongoing support. Bugs need fixing. Campaigns need launching. Integrations need maintaining. Performance needs improving. New features need to be delivered. Existing agencies may be slow, expensive, or no longer aligned with the business. Without a dependable commerce support partner, ecommerce teams struggle to move quickly and lose revenue opportunities.

A live platform with no reliable support plan is a revenue risk.

Slow Bug Resolution

Frontend issues, integration failures, and checkout problems go unresolved for days while revenue and customer trust are lost.

Campaign Bottlenecks

Product launches, promotions, and seasonal campaigns cannot be executed quickly without reliable dedicated technical resource.

Integration Drift

Third-party connections to CRM, payment systems, and marketing tools break or fall out of sync without ongoing maintenance.

Performance Degradation

Site speed, checkout reliability, and platform stability decline over time without regular optimisation and monitoring.

Our Solution

Innovadel provides flexible managed commerce support for brands using Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce, BigCommerce, and related commerce systems. We help clients maintain, improve, and optimize live commerce platforms through structured monthly support retainers or dedicated engineering capacity.

Onboarding & Audit

We review your platform, integrations, codebase, and known issues to establish a clear baseline and shared understanding before support begins.

Backlog Triage

We review and prioritise your existing backlog of bugs, enhancements, and requirements — establishing a clear sprint cadence and delivery rhythm.

Ongoing Development

We deliver bug fixes, feature enhancements, and integration updates on a regular sprint cycle aligned to your commercial priorities.

Integration Maintenance

We monitor and maintain third-party connections to ensure CRM, OMS, payment, and marketing tools continue to function reliably.

Campaign Execution

We provide technical support for promotions, launches, and seasonal campaigns — ensuring timely, tested delivery.

Performance Reviews

We conduct regular reviews of site speed, platform reliability, and integration health — and action improvements as part of the retainer.

What We Deliver

How We Keep Your Platform Performing

Bug Fixing

Resolve frontend, backend, integration, and platform issues affecting the live store.

Feature Enhancements

Deliver small and mid-size improvements based on business priorities and customer needs.

Integration Support

Maintain connections with CRM, OMS, payment, shipping, search, reviews, and marketing tools.

Campaign Support

Support seasonal promotions, product launches, landing pages, and conversion campaigns.

Performance Optimisation

Improve site speed, checkout experience, frontend performance, and platform stability.

QA & Testing

Provide structured testing for changes, releases, campaigns, and integrations.

Use Cases

When Managed Commerce Support Is the Right Fit

Existing SFCC Website Support

Support live Salesforce Commerce Cloud websites with ongoing enhancements, bug fixes, and integration maintenance.

Shopify Plus Retainer

Provide ongoing Shopify Plus support for growth brands needing regular platform improvements and campaign delivery.

Adobe Commerce Maintenance

Support Magento and Adobe Commerce environments requiring regular technical maintenance, updates, and integration work.

Integration Troubleshooting

Diagnose and fix broken or unreliable connections between commerce platforms and business-critical systems.

Peak Season Support

Provide additional technical capacity before and during holiday, sale, or high-traffic campaign periods.

Team Capacity Extension

Supplement an existing internal or agency team with additional commerce engineering capacity on a flexible basis.

Platforms Supported

Managed Support Across Leading Commerce Platforms

Salesforce Commerce Cloud

Certified expertise

Shopify Plus

Certified expertise

Adobe Commerce

Certified expertise

BigCommerce

Certified expertise

WooCommerce

Supported

Why Innovadel

The Commerce Support Partner That Keeps You Moving

Commerce Platform Specialists

Our team has deep hands-on experience across SFCC, Shopify Plus, Adobe Commerce, and BigCommerce — so we understand the platform constraints and work within them effectively from day one.

Consistent, Reliable Delivery

We operate on structured sprint cadences with clear backlog management, transparent progress reporting, and predictable delivery cycles you can plan around.

Aligned With Your Business

We treat support engagements as long-term partnerships — staying close to your roadmap, seasonal calendar, and commercial priorities rather than just working through a ticket queue.

Engagement Models

How We Work With You

40 Hours / Month

Best for small support needs and platforms requiring ongoing minor improvements and maintenance.

80 Hours / Month

Best for active ecommerce teams with regular support, enhancement, and integration needs.

Dedicated Commerce Developer

Best for businesses needing consistent, full-time technical capacity on their platform.

Dedicated Support Team

Best for larger platforms with ongoing development, QA, integration, and campaign support requirements.

Need reliable support for your live ecommerce platform?

Talk to Innovadel about a managed commerce support plan that fits your team, platform, and pace.

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