Salesforce Customer 360 Designed for
Ecommerce & Growth
Connect commerce, CRM, service, and marketing into one scalable ecosystem. We specialize in transforming fragmented touchpoints into a unified engine for high-performance commerce.
Modern Commerce Needs Connected Intelligence
Fragmented data and manual operations prevent brands from scaling. We solve the silos that kill customer lifetime value.
Scattered Customer Data
Fragmented profiles across CRM, commerce, and support platforms.
- 40% higher acquisition cost
- Poor retargeting accuracy
Stagnant Post- Purchase
Support teams have no visibility into buying history or preferences.
- Low repeat purchase rates
- High support overhead
Operational Friction
Manual syncs between storefront and ERP lead to order errors.
- Inaccurate inventory levels
- Missed shipping SLAs
Untapped AI Potential
Models lack the clean, unified data needed for true personalization.
- Generic recommendations
- Ineffective automation
Salesforce Customer 360 for Commerce
Innovadel bridges the gap. We don't just "install" clouds; we architect workflows that flow customer data bi-directionally across your entire Salesforce ecosystem.
What We Deliver
Quick Starts
Accelerated implementation of Sales and Service Cloud integrated with B2C or B2B Commerce.
Integrations
Native and custom connectors between Commerce Cloud and your existing CRM architecture.
Service Workflows
Automated ticketing, returns, and order management portals for streamlined support.
Portals
Custom Experience Cloud portals for partners and wholesale buyers to self-serve.
Data Cloud
Unifying real-time data streams to create a single source of truth for every shopper.
Journey Automation
Predictive marketing journeys triggered by real-time commerce events and behaviors.
The Sarah VIP Journey: A Connected Experience
Engagement Trigger
Sarah abandons her cart. Marketing Cloud sends a personalized offer within 15 minutes.
Unified Conversion
Sarah purchases. Her profile instantly updates in Service Cloud, flagging her as a 'High-Value' customer.
Proactive Support
When Sarah calls for help, the agent already has her order details and VIP status open.
Technology Ecosystem
What We Build: Salesforce Customer 360 for Commerce in Action
Sales Cloud for Commerce
Empower your sales reps with a complete 360-degree view of commerce data, allowing them to provide personalized purchasing experiences and grow high-value accounts.
Boost average order value (AOV) through data-driven upselling and automated B2B renewal tracking.
What We Deliver
- Commerce Connector Setup
- Opportunity to Order Automation
- Lead Scoring for Ecommerce
Common Engagements
- Account-Based Commerce Strategy
- Sales-Commerce Revenue Alignment
Typical Setup
- Lightning Experience Config
- CPQ + Commerce Integration
Use Cases
Service Cloud for Ecommerce
Reduce friction in the post-purchase experience by providing agents with real-time order history, shipping status, and AI-driven resolution paths.
Lower support costs by 25% through self-service portals and faster first-contact resolution.
What We Deliver
- Omni-Channel Case Routing
- Order Management (OMS) Integration
- Einstein Chatbots for Commerce
Common Engagements
- Service Efficiency Audit
- Support Transformation Roadmap
Typical Setup
- Service Console for Agents
- Knowledge Base Configuration
Use Cases
Experience Cloud
Build immersive, branded portals that allow partners, distributors, and customers to interact with your commerce engine directly in a self-service environment.
Scale B2B operations without increasing headcount by enabling 24/7 partner self-sufficiency.
What We Deliver
- Custom Brand Portal Design
- Partner Relationship Mgmt (PRM)
- Multi-language/Region Deployment
Common Engagements
- Partner Ecosystem Build
- Loyalty Program Portal Launch
Typical Setup
- Experience Builder Customization
- AppExchange Integrations
Use Cases
Data Cloud for Commerce
Harmonize millions of commerce touchpoints into a unified customer profile. Activate real-time insights to personalize every digital interaction.
Achieve a true 360 view that drives a 30% increase in personalization-driven conversion rates.
What We Deliver
- Multi-Cloud Data Ingestion
- Identity Resolution Logic
- Real-time Insight Streaming
Common Engagements
- Data Strategy & Mapping
- Real-time Personalization Setup
Typical Setup
- Data Cloud Ingestion Config
- Segment Creation & Activation
Use Cases
Marketing Cloud
Execute intelligent, automated marketing journeys triggered by commerce events like cart abandonment, repeat purchases, or loyalty milestones.
Increase repeat purchase frequency and customer lifetime value (LTV) through automated nurture.
What We Deliver
- Journey Builder Strategy
- Commerce Event Triggers
- Dynamic Email Design
Common Engagements
- Marketing Automation Audit
- Full-Lifecycle Journey Mapping
Typical Setup
- Connector Config (MC Connect)
- Data Extension Architecture
Use Cases
Built to Deliver Outcomes That Compound
Commerce-First
Deep understanding of retail DNA.
Platform Expertise
Certified Salesforce Architects.
Integration
Seamless ERP & Warehouse sync.
Partnership
Dedicated strategic advisors.
Vertical Experience
Niche retail specialization.
Engagement Models
Salesforce Quick Start
Go live with core CRM and Commerce integration in under 8 weeks.
View DetailsSalesforce Health Check
Comprehensive audit of your current Salesforce and Commerce setup.
View DetailsCommerce + Salesforce Integration
Advanced API development and middleware orchestration.
View DetailsCustomer 360 Roadmap
Long-term multi-cloud strategy for scaling enterprise commerce.
View DetailsMake Salesforce Work for Your Commerce Business
Don't let your data live in silos. Join the 500+ brands using Innovadel to unify their customer experience.